Dear Stefan Thank you for the feedback! Can you please share your account in order to investigate? Dear Tsi Congrats on your win! We wish you luck and huge wins!
Yes, the casino is very slow, but it’s probably because they can’t do it faster for some reason (and they probably won’t tell you the reason). You already got part of the money. You won and there’s no sign the casino wouldn’t like to pay you. I told them that their terms and conditions stipulate that up to 5,000 € should be paid out within 5 working days.
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14 days have passed since then You register the payment method by making the 1st deposit. It’s simply because they need to have some payment method (that belongs to you) registered in their system. I didn’t even use the bonus but won the money through slots and blackjack there alone. Dear FateStayWe are truly sorry about the issue. Hello Usually not ratingSorry you’ve faced issues.
Also, kindly let us know if your account is verified and if you are suffering from gambling addiction. Dear DzalilWe are looking forward to the video that you promised to upload, also you are more than welcome to check out the eCogra report on RTP of the games. Dear DzalilWe understand that losing streaks can be frustrating, but we assure you that all games operate on independently certified RNG systems, ensuring fair and random outcomes. Veryfication process took over 3 weeks , when ye got involved it was sorted same day 🙂 update to follow once money gets to my account …
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Sorry, HerbertBut we cannot find any user registered with the e-mail you’ve provided. Can you please share your account ID in order to investigate? Hello BarbaraThank you for yoru feedback! Hello Sabrina Can you please share your account ID in order to investigate? Please tell us more about your issue. Dear hans Thank you for your feedback!
- The casino cannot control the game outcome.
- You already got part of the money.
- I registered for the first time at an online casino, Vulkan Vegas, on November 3rd, 2020.
- I wouldn’t give up, that’s a lot of money you won.
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- Please kindly provide your account ID and the disputed transaction ID.
- Also, please feel free to make an official claim at CASINO GURU/directly to the game provider.
- Dear DzalilWe are looking forward to the video that you promised to upload, also you are more than welcome to check out the eCogra report on RTP of the games.
- Please kindly answer the question re addiction, can you control the game?
- Rip off side, you pay out but you can still use the money to play.
- Dear T DThank you for your detailed feedback — and we’re truly sorry you had such a frustrating experience.Please understand that all verification steps, including the selfie with ID and handwritten note, are standard security practices designed to protect your funds and identity.
The split of your withdrawal to smaller amounts is exactly what I described above. I wouldn’t give up, that’s a lot of money you won. Is your money no longer on your balance either? If I read it correctly, I have 7 days. And if a payment is not accepted, they will inform me.
It usually takes few days to the casino to realise that you’re actually right and that you really didn’t get the money. The money is stuck between the casino bank and your bank. You can always submit the complaint on our website, but I would do it only at the moment when the casino stops reacting for a longer period of time and you won’t have your money.
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They hope you play, which is a surefire way to lose. Procrastination is a casino trick. My colleague already contacted the casino representative and asked them what’s going on.
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Also, please feel free to make an official claim at casino guru/directly to the game provider. Dear SabrinaIn that case, please provide an official response from your bank to our support. Please kindly contact your bank re the issue. The support has also provided you with a confirmation that the withdrawal was indeed successful.
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Dear MarkusVulkanvegas is an operator, not the game provider. Hello Faouzi Can you please provide your account ID in order to investigate? Can you please provide your account ID in order to monitor? 1) Can you please provide your account ID in order to investigate? Since Vulkanvegas is only an operator, we do not produce games, or have an influence on game outcome.
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Simply said, some Mastercards have issues with accepting withdrawals so when the casino approves the withdrawal, the money bounces back and never reach the bank. Your feedback is important, and we aim to address any issues promptly.Please provide your player ID so we can investigate your case and ensure everything is functioning correctly. I want to withdraw the money from vulkan vegas, I just wait for the account to be validated for 14 days, I receive notifications from them with the bonuses, only the validation e-mail does not. According to our records, Vulkan Vegas doesn’t look like a casino that wouldn’t pay to the players, but they might simply have some issues with your bank blocking the payments etc. Dear MilosPlease kindly provide your account ID in order to investigate. Please help with the casinos that give you the opportunity to play free slots without putting money if you win what happens you can claim the winnings or not
Please kindly make a complaint at CasinoGuru or provide me with part of your e-mail, so that I will be able to identify you. Many casinos require you to make a deposit before you vegas casino app download apk withdraw for the first time. It takes time, but you should eventually get the money. It is 1058 euros, but the money is not paid to me, which is very frustrating for me because I am in a not so good financial position and can use every cent. Once the money return onto your gaming account, please create a new request immediately.
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You can be lucky or you may lose money. Save my name, email, and website in this browser for the next time I comment. Your email address will not be published. Have you ever made a deposit in the casino?
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Can you tell us more about your issue? Hello B FantasticThank you for the constructive feedback! KYC is an important part of any licensed casino. Hello Slavisa Thank you for your feedback!
The casino needs to track the payment and credit the money back to your casino account. Really, the money is no longer recorded on my balance and the bad thing is the bank from the casino would have to make an inquiry but the support does not care. Your request will be handled in accordance with our responsible gaming policies.Please note that all games operate with certified RNG technology and outcomes are random; deposits do not guarantee wins.If you wish to proceed with permanent self-exclusion, please contact our support team via official channels so it can be applied immediately. In case you have any doubts about your withdrawals, you can always at any time set the gambling limits.
Today I was told that MY bank had refused a payment, but I didn’t even receive a confirmation email … I registered for the first time at an online casino, Vulkan Vegas, on November 3rd, 2020. All withdrawals will be approved according to T&Cs specified.
Just try to talk to the casino and keep them informed. I already described it few times on this forum. Anyway, I’m thinking that you might experienced “Mastercard issue”.
Dear Guy from GermanyThank you for the feedback! Dear MarioCongratulations on your win! Your feedback is important to us. If there’s anything specific you’d like us to look into or if you’ve encountered an issue, please share your Player ID so we can assist you properly. The thing is that you were playing with a bonus, and every bonus has its limitation. Should you believe some of them were violated-please point out.Kind regardsDear ChristianHave you received the winnings yet?
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